CAO woes...

[mrreindeer]

Originally Posted by stevieray

I contacted CAO just to express my displeasure with the Sopranos cigar. I had bought some and they were tight and IMO unsmokeable. The rep responded within the hour with a request for my address to make it right. They sent me a WHOLE box of Sopranos cigars and a hat.

CAO may be alot of things.....but one thing is for sure...they stand behind their product.

Wow Stevie; that's awesome customer service!

Wait 'til you fellas try the LX2. Very nice cigar I was able to smoke out in Vegas thanks to JC.

[Banky]

Really now? Have you posted a review on the Lx2? If not, hows the strength?

[mrreindeer]

Originally Posted by Banky

Really now? Have you posted a review on the Lx2? If not, hows the strength?

I haven't; forgive me. Because I was at the Puff meet & greet and enjoying the company of Jon, Shari, Paul, Aaron, Sharon, Kevin, Dan & Mike so much, I really wasn't able to devote the necessary attention to the cigar in order to write a full review.

What I can tell you is that a was a pretty full-bodied smoke...good flavor, great aroma & smoke. It looked dark & brooding much like the MX2 which I haven't yet been able to try although I've got one sitting in the humi waiting to be lit so I won't be able to tell you how it compares.

I definitely enjoyed it and would buy another.

I hope that helps! When are these coming to market anyway?

[Banky]

Originally Posted by mrreindeer

I haven't; forgive me. Because I was at the Puff meet & greet and enjoying the company of Jon, Shari, Paul, Aaron, Sharon, Kevin, Dan & Mike so much, I really wasn't able to devote the necessary attention to the cigar in order to write a full review.

What I can tell you is that a was a pretty full-bodied smoke...good flavor, great aroma & smoke. It looked dark & brooding much like the MX2 which I haven't yet been able to try although I've got one sitting in the humi waiting to be lit so I won't be able to tell you how it compares.

I definitely enjoyed it and would buy another.

I hope that helps! When are these coming to market anyway?

Excellent! Thanks for sharing! Can't wait to try one of these when they come out.

[s15driftking]

yeah, my local B&M is very big on CAO.. they LOVE the Lx2

[CigarmanTim]

Originally Posted by Dgar

I think if you contact CAO, and explained your disapointment that they would go out of thier way to make it right.
.

Absolutely. I doon't care for CAO cigars whatsoever but I did purchase the wine decanter which came with a small mini humidor of 5 or 6 MX2 Diademas. Every one of the cigars was split and unravelling. I called and complained. They shipped an entire new mini humidor with the cigars. Took about 10 days. Great customer service.

[TOJE]

First let me say that CAO draw tests every cigar before the wrapper is put on but sometimes things slip through the cracks. I am very sorry for your bad experience with the cigar/s. My first course of action would be to bring them back to the shop you bought it from. Just like you would anything else you buy that is damaged. If you bought a TV that was damaged from BestBuy would you bring it back to the store or call Sony if infact it was a Sony?
The store should replace it for you and we would credit the shop or send them a replacement. If you bought it online the same should happen regardless. See how there customer service is. If it's not up to par then maybe you should change shops.

Either way I contacted Neckface myself to solve this issue.

But in the future please bring it back to the store...seems to me to be the right thing to do. Maybe they have the humidity level to high or maybe you do, that will effect how it draws for sure.

Cheers, Steve (CAO CIGARS)

[ssutton219]

Originally Posted by TOJE

First let me say that CAO draw tests every cigar before the wrapper is put on but sometimes things slip through the cracks. I am very sorry for your bad experience with the cigar/s. My first course of action would be to bring them back to the shop you bought it from. Just like you would anything else you buy that is damaged. If you bought a TV that was damaged from BestBuy would you bring it back to the store or call Sony if infact it was a Sony?
The store should replace it for you and we would credit the shop or send them a replacement. If you bought it online the same should happen regardless. See how there customer service is. If it's not up to par then maybe you should change shops.

Either way I contacted Neckface myself to solve this issue.

But in the future please bring it back to the store...seems to me to be the right thing to do. Maybe they have the humidity level to high or maybe you do, that will effect how it draws for sure.

Cheers, Steve (CAO CIGARS)

Now I don't want this to come off in the wrong tone but are you saying we should not inform the company if we revieved thier product and its damaged or not up to par? I have gotten a bad computer and I did take back to where I purchased it..but I also emailed the company who produced the computer to inform them of the issue. In these cases here in this thread if they just purchased the CAO from the B&M or online and there was a problem..yeah speak to the B&M/online shop but if purchased CAO, JdN, Padron and such and the CAO were the only ones with a prob...I am going to bring it to the attention of the company who produced the cigar. Am I making sense?

Again I am not bashing your advice as I agree with you..but I do think emailing the company to inform them about it can have benefits..if the problem is the B&M..dont you think the company would want thier product stored correctly??


Shawn

[TOJE]

Originally Posted by ssutton219

Now I don't want this to come off in the wrong tone but are you saying we should not inform the company if we revieved thier product and its damaged or not up to par? I have gotten a bad computer and I did take back to where I purchased it..but I also emailed the company who produced the computer to inform them of the issue. In these cases here in this thread if they just purchased the CAO from the B&M or online and there was a problem..yeah speak to the B&M/online shop but if purchased CAO, JdN, Padron and such and the CAO were the only ones with a prob...I am going to bring it to the attention of the company who produced the cigar. Am I making sense?

Again I am not bashing your advice as I agree with you..but I do think emailing the company to inform them about it can have benefits..if the problem is the B&M..dont you think the company would want thier product stored correctly??


Shawn

Shawn, you did not come off at all in a wrong tone. Trust me when I tell you the the store owners will contact us faster then the consumer if there is a problem. (that's how good our relationships are or at least that's how good I hope they are with our retailers) Plus look how long it took me to even see this thread. Almost a month....if not more.
You are making total sense....but I feel the first move is to contact the shop and then they will contact us to inform of a problem. (like I said before, it could just be a humidity problem and not the cigars themselves.....yes I would want to know where they were purchased)
We stand behind our product 100%. But if I didn't have time today to see this thread I would have never known about the problem. Someone in the office should have gotten back to any consumer. We do our best to do so.
You can also always call the office at 1800bestcao and they are always more then willing to help out in Nashville at the home office.

Thanks, Steve

[rayray812]

no woes with CAO here... I have a humi dedicated to CAO, im an AMERICA BRAZILiA junky,

i have only had 2 CAO probs... a tough time with one ITALIA,,,
and a box of VISION PRANA... the PRANA was prob my fault as i trusted the hoaky humi they come in,peeling and cracking wrappers through out the box... but i fed them to "non smokers" who didnt know what to enjoy or not
so out of maybe 60 CAO boxes 1 went south on me (the vision),
i bought another box of PRANA, throughout the outerspace humi & stashed em in my regular humi, good smokes.

ray

[Banky]

Still no response from CAO after 4 emails. Quickly losing faith.

[Rmac58]

I've had similar difficulties with many "name brand" cigars the past year, including one of my favorites, Cameroon's. Seems to be getting better, the recent Romeo Y Julieta's I enjoy, have not had this problem.
I purchase via mail order, and if one or three out of twenty give me a hard time, I find it onerous to try and get a refund of some sort.

[Banky]

Eh. Im done with CAO. Got a 5 pack of Gol's. Left them in my humi for 2 weeks, still plug issues with two. Love the cigars, but this is getting ridiculous. Rocky puts his name all over everything but I very rarely have the issues with his cigars as I do with these. And once again, zero response from customer service after 3 emails addressing the issue.

[stevieray]

Originally Posted by Banky

Eh. Im done with CAO. Got a 5 pack of Gol's. Left them in my humi for 2 weeks, still plug issues with two. Love the cigars, but this is getting ridiculous. Rocky puts his name all over everything but I very rarely have the issues with his cigars as I do with these. And once again, zero response from customer service after 3 emails addressing the issue.

pm sent

[ongreystreet]

I gotta agree with going back to the place of purchase. If you bought something from Walmart, let's say a TV and it wasn't right, you wouldn't e-mail the manufacturer, you would just take it back.

You can be a pretty serious customer without even purchasing a box of cigars. But when you do start purchasing entire boxes, sets, and samplers, you become a pretty important customer to the store. They are going to want to treat you right.