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Xikar Xi from Cohiba Gift Box

This is a discussion on Xikar Xi from Cohiba Gift Box within the Meet the Manufacturer forums, part of the Cigar Specialty Forums category; I have a Xikar cutter that came in a Cohiba Red Dot Gift Box. It no longer "springs" open. Would ...

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Old 11-02-2008, 06:22 PM   #1
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Xikar Xi from Cohiba Gift Box

I have a Xikar cutter that came in a Cohiba Red Dot Gift Box. It no longer "springs" open. Would it be covered by Xikar's warranty even though it was part of a gift box?
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Old 11-02-2008, 06:28 PM   #2
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Re: Xikar Xi from Cohiba Gift Box

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Originally Posted by VoteKinky06 View Post
I have a Xikar cutter that came in a Cohiba Red Dot Gift Box. It no longer "springs" open. Would it be covered by Xikar's warranty even though it was part of a gift box?
I am pretty sure that would still be covered.
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Old 11-02-2008, 06:42 PM   #3
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Re: Xikar Xi from Cohiba Gift Box

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I am pretty sure that would still be covered.
This would be my guess also.
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Old 11-02-2008, 06:48 PM   #4
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Re: Xikar Xi from Cohiba Gift Box

It will be, but the sticker is do they have replacements or just stock cutters..
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Old 11-02-2008, 07:00 PM   #5
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Re: Xikar Xi from Cohiba Gift Box

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Originally Posted by Gone Dave View Post
It will be, but the sticker is do they have replacements or just stock cutters..
I would think that Xikar has replacements
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Old 11-02-2008, 07:05 PM   #6
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Re: Xikar Xi from Cohiba Gift Box

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Originally Posted by madurolover View Post
I would think that Xikar has replacements
I think Dave means "Cohiba" branded replacement Xikars. Or will the OP just get a stock one...
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Old 11-02-2008, 07:21 PM   #7
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Re: Xikar Xi from Cohiba Gift Box

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Originally Posted by AD720 View Post
I think Dave means "Cohiba" branded replacement Xikars. Or will the OP just get a stock one...
Oh, I misunderstood

Well that is a question I can't begin to answer. It is possible though that Xikar has the Cohiba ones as I am pretty sure I have seen them apart from the sampler.
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Old 11-02-2008, 07:44 PM   #8
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Re: Xikar Xi from Cohiba Gift Box

Yea, I've seen the Cohiba ones on there own too.

To the OP -

It's definitely worth shooting them an email about it.
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Old 11-02-2008, 07:44 PM   #9
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Re: Xikar Xi from Cohiba Gift Box

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Originally Posted by madurolover View Post
Oh, I misunderstood

Well that is a question I can't begin to answer. It is possible though that Xikar has the Cohiba ones as I am pretty sure I have seen them apart from the sampler.
Would they just be able to fix and sharpen the other one??
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Old 11-03-2008, 02:57 PM   #10
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Re: Xikar Xi from Cohiba Gift Box

Quote:
Originally Posted by VoteKinky06 View Post
I have a Xikar cutter that came in a Cohiba Red Dot Gift Box. It no longer "springs" open. Would it be covered by Xikar's warranty even though it was part of a gift box?
This is CERTAINLY covered by our warranty.

If your local retailer won't do an over the counter exchange, you can always send it to us and we'll handle it.

Instructions:
http://www.xikar.com/warranty/warranty.asp

We should also have a stock of those cutters with the Cohiba logo. However, if we are out of stock with the logo, you'll still get a brand new Xikar cutter.
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Old 11-03-2008, 03:00 PM   #11
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Re: Xikar Xi from Cohiba Gift Box

Quote:
Originally Posted by XIKAR View Post
This is CERTAINLY covered by our warranty.

If your local retailer won't do an over the counter exchange, you can always send it to us and we'll handle it.

Instructions:
http://www.xikar.com/warranty/warranty.asp

We should also have a stock of those cutters with the Cohiba logo. However, if we are out of stock with the logo, you'll still get a brand new Xikar cutter.
Now that is what I call Customer Service!!!
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Old 11-03-2008, 04:32 PM   #12
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Re: Xikar Xi from Cohiba Gift Box

Mine is not a branded one, but I dropped it a couple of weeks ago and the spring popped out. I sent it back, they fixed it, sharpened it, and sent it back promptly. Great service!!! I will be a customer forever with service like that.
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Old 11-03-2008, 07:40 PM   #13
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Re: Xikar Xi from Cohiba Gift Box

Quote:
Originally Posted by XIKAR View Post
This is CERTAINLY covered by our warranty.

If your local retailer won't do an over the counter exchange, you can always send it to us and we'll handle it.

Instructions:
http://www.xikar.com/warranty/warranty.asp

We should also have a stock of those cutters with the Cohiba logo. However, if we are out of stock with the logo, you'll still get a brand new Xikar cutter.
Awesome!
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Old 11-05-2008, 03:38 PM   #14
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Re: Xikar Xi from Cohiba Gift Box

This is really great to see. I'm glad to know if anything happens to mine they will stand behind it. So far so good though. Thanks xikar.


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Old 11-06-2008, 12:57 PM   #15
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Re: Xikar Xi from Cohiba Gift Box

Sent my Xi in the other day, it wouldn't open at all. Took a little over a week, and I got a new one i the mail yesterday. No questions asked. Great customer service! Worth spending the money for!
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