Xikar Xi from Cohiba Gift Box

[VoteKinky06]

I have a Xikar cutter that came in a Cohiba Red Dot Gift Box. It no longer "springs" open. Would it be covered by Xikar's warranty even though it was part of a gift box?

[AD720]

Originally Posted by VoteKinky06

I have a Xikar cutter that came in a Cohiba Red Dot Gift Box. It no longer "springs" open. Would it be covered by Xikar's warranty even though it was part of a gift box?

I am pretty sure that would still be covered.

[madurolover]

Originally Posted by AD720

I am pretty sure that would still be covered.

This would be my guess also.

[Gone Dave]

It will be, but the sticker is do they have replacements or just stock cutters..

[madurolover]

Originally Posted by Gone Dave

It will be, but the sticker is do they have replacements or just stock cutters..

I would think that Xikar has replacements

[AD720]

Originally Posted by madurolover

I would think that Xikar has replacements

I think Dave means "Cohiba" branded replacement Xikars. Or will the OP just get a stock one...

[madurolover]

Originally Posted by AD720

I think Dave means "Cohiba" branded replacement Xikars. Or will the OP just get a stock one...

Oh, I misunderstood

Well that is a question I can't begin to answer. It is possible though that Xikar has the Cohiba ones as I am pretty sure I have seen them apart from the sampler.

[AD720]

Yea, I've seen the Cohiba ones on there own too.

To the OP -

It's definitely worth shooting them an email about it.

[VoteKinky06]

Originally Posted by madurolover

Oh, I misunderstood

Well that is a question I can't begin to answer. It is possible though that Xikar has the Cohiba ones as I am pretty sure I have seen them apart from the sampler.

Would they just be able to fix and sharpen the other one??

[XIKAR]

Originally Posted by VoteKinky06

I have a Xikar cutter that came in a Cohiba Red Dot Gift Box. It no longer "springs" open. Would it be covered by Xikar's warranty even though it was part of a gift box?

This is CERTAINLY covered by our warranty.

If your local retailer won't do an over the counter exchange, you can always send it to us and we'll handle it.

Instructions:
http://www.xikar.com/warranty/warranty.asp

We should also have a stock of those cutters with the Cohiba logo. However, if we are out of stock with the logo, you'll still get a brand new Xikar cutter.

[madurolover]

Originally Posted by XIKAR

This is CERTAINLY covered by our warranty.

If your local retailer won't do an over the counter exchange, you can always send it to us and we'll handle it.

Instructions:
http://www.xikar.com/warranty/warranty.asp

We should also have a stock of those cutters with the Cohiba logo. However, if we are out of stock with the logo, you'll still get a brand new Xikar cutter.

Now that is what I call Customer Service!!!

[Smokin Gator]

Mine is not a branded one, but I dropped it a couple of weeks ago and the spring popped out. I sent it back, they fixed it, sharpened it, and sent it back promptly. Great service!!! I will be a customer forever with service like that.

[VoteKinky06]

Originally Posted by XIKAR

This is CERTAINLY covered by our warranty.

If your local retailer won't do an over the counter exchange, you can always send it to us and we'll handle it.

Instructions:
http://www.xikar.com/warranty/warranty.asp

We should also have a stock of those cutters with the Cohiba logo. However, if we are out of stock with the logo, you'll still get a brand new Xikar cutter.

Awesome!

[Buddha024]

This is really great to see. I'm glad to know if anything happens to mine they will stand behind it. So far so good though. Thanks xikar.

[Gophernut]

Sent my Xi in the other day, it wouldn't open at all. Took a little over a week, and I got a new one i the mail yesterday. No questions asked. Great customer service! Worth spending the money for!