Holt's Catalog- Copy

[Ceedee]

Bob, that was very well stated. I really hope that the people at Holt's take your comments to heart. Well done Sir, well done!

CD

[jitzy]

Bob very well stated I'm going to send one too and would encourage others to do the same

[smokinj]

Originally Posted by jitzy

Bob very well stated I'm going to send one too and would encourage others to do the same

I'm in. I am becoming a Padilla whore!! Love the blends.Keep up the good work

[Reverend Mike]

Well, the best way to deal with this is for Padilla to bring this next step in his history to the point of popularity in his own right. I'm a little floored by the wording of the Holts marketers. It's a small business and you shouldn't take that type of tone with anyone. Padilla is taking a risk in this move, but he's proved he's good at doing business.

As a retailer, I don't ever want to get caught with product that we can't sell. I'm certainly not saying this will be the case with the new Padillas, but you have to try the product before you can make a judgment whether to invest in it. To take a shot across the bow of a new line that isn't even really available isn't fair and Holts (hopefully) is making a bad move here.

My Mother always told me "If you can't say anything nice, don't say anything at all." My Grandfather told me "Keep your mouth shut and people won't know how dumb you are." From that advice, I'd say that Holts should have just let their stock run-out and not said a word other than "Out of stock".

[Doogie]

today is the first time i read this thread. I don't do business with holts so i never opened the thread. i can't beleave holts would do this to such a fine gentleman. if i was padilla i would never let them sell my cigars again. no after the fact apolligy is any good. the damage is done.

[silentjon-cl]

I received the Holts Summer 2008 Catalog today and in the middle was this letter form Sathya Levin:

"Holt's Cigar Company would like to issue a humble apology to Ernesto Padilla, Padilla Cigars and the entire cigar community for the comments made in our Father's Day 2008 Catalog. These comments were rude and embarrassing to both Padilla and Holt's. The printing of these comments was an inexcusable error; however, they do not accurately represent the view of Holt's, or the Levin Family. For over 100 years, Holt's name has been synonymous with high quality products, premier customer service and a high level of respect for both our customers and suppliers. As industry leaders, we have a responsibility to promote and maintain a certain level of respect and camaraderie within the cigar community and these comments failed greatly in meeting those standards. We have undertaken measures within our company to ensure hat something of this nature never happens again."

[canney]

thanks for the info, they never replied to an email I sent them

[g8trbone]

Interesting... wonder if they canned someone over the printing of that original book.

[mitro-cl]

It should have never happened in the first place, but I feel thats a sufficient apology. Of course I'm not the one they were talking about.

[kenstogie-cl]

First time I read this thread and am surprised at Holt's comments. I think it was good that they posted an apology but did they do it because it's the right thing to do or because of backlash from the poor comment? Another question I have is do they not have editors that review these things? I would think they do.

[boomerd35]

But they don't say what the error was. Did a 20 year old intern hijack the copy and they made an error in not catching it? Or was the copy exactly what they meant to print, and their error was that they underestimated the backlash that their comments would cause?

[boomerd35]

Wow, Ken. We must have posted at the same time and were thinking about the same thing.

[sseagle]

it smells of CYA syndrome...

[ER Doc]

Well, at least they apologized. For what? Who knows...but at least they apologized.

[Huskysibe]

Still unexcusable in my book, someone took the time to write that. It didnt appear as a joke, even if it was it was a poor one. Padilla blends are awesome and I will continue to buy them when I find them.

Billy