Puff Cigar Discussion Forums
MEMBER CIGAR REVIEWS | STAFF CIGAR REVIEWS | CIGAR VIDEOS | ONE ON ONE INTERVIEWS | CIGAR NEWS | CIGAR FORUMS | PIPES | LIFESTYLE | CONTACT

User Tag List

Page 3 of 4 FirstFirst 1 2 3 4 LastLast
Results 31 to 45 of 49

Xikar Public Relations

This is a discussion on Xikar Public Relations within the Meet the Manufacturer forums, part of the Cigar Specialty Forums category; Originally Posted by Zogg trying to find it somewhere for less than $30, the 009 not the 007 - id ...

  
  1. #31

    Luva Sweet Easy Retrohale aroma's Avatar


     

    Re: Xikar Public Relations

    Quote Originally Posted by Zogg View Post
    trying to find it somewhere for less than $30, the 009 not the 007 - id want a bit looser draw..

    gunmetal color preferably, to match my lighter :P
    Xikar 009 $19.98 shipped on CigarMonster.com today.
    puff-o-matic (cigar puff timer)

  2. #32

    THE MAN WHO LOVES TWANG! TonyBrooklyn's Avatar


     

    Re: Xikar Public Relations

    Quote Originally Posted by quincy627 View Post
    Do yourself a favor and take a look at one of these. I have a 007 and 009 Xikar but neither of these are as sharp as this one from Wolf.
    MAGnet-CUTter Wolf Solingen Cigar Cutter (Blue) - eBay (item 140442608600 end time Aug-14-11 07:33:41 PDT)

    When Germany Solingen made the blades for Xi-kars they were the best cutters!
    Sadly since the Xi-kar blades are now made in China!
    The Palio beats the Xi-Kar by a country mile!!!!!!!!!!!!!!!!
    “When the power of love overcomes the love of power, the world will know peace.”
    Jimi Hendrix



  3. #33

    Luva Sweet Easy Retrohale aroma's Avatar


     

    Re: Xikar Public Relations

    Quote Originally Posted by TonyBrooklyn View Post
    When Germany Solingen made the blades for Xi-kars they were the best cutters!
    Sadly since the Xi-kar blades are now made in China!
    The Palio beats the Xi-Kar by a country mile!!!!!!!!!!!!!!!!
    When did they change? I have a Xikar Ultra lighter/cutter combo, which I bought in June 2010. I can't find any info, either on the unit itself or on the packaging that it came in that says where it or its blade was made.

    Anyway, the Ultra Slim cutter has been a great work-horse. I don't notice any difference in performance between it and my Palio.
    puff-o-matic (cigar puff timer)

  4. #34

    Young Fish


     

    Re: Xikar Public Relations

    I had an issue with a 25 ct. passive humidification system some time back. With one quick call to Xikar, there was a new one at my house, and everything is excellent.

    Like someone up above wrote, customer service is so important, and I def. consider Xikar stuff first when looking at gear.

  5. #35

    King of All Puffer Fish KcJason1's Avatar


     

    Re: Xikar Public Relations

    Quote Originally Posted by Ringlardner27 View Post
    I have been told that any authorized Xikar dealer will let you exchange one of their items if it is defective. I am having problems with one of their triple torch lighters. It always clogs and I cannot correct the problem. I have sent it back to Xikar 3 times and once to a store but that was at a cigar show where the Xikar reps looked at it first. I was just at a B &M that is a Xikar dealer discussing the matter and they told me to mail it back to the factory. Apparently they didn't get the memo...

    I LOVE their cutters!!
    if they are an authorized dealer, they have to replace it for you on the spot. Email xikar and let them know of the vendor so they can correct this issue for future customers of the b&m.. I've talked to the Xikar reps and owners several times while at b&m's since they are a local company and always out and about!
    If you have to ask, It's probably fake!

  6. #36

    Leading Puffer Fish orca99usa's Avatar


     

    Re: Xikar Public Relations

    Love my bloodstone Xi2 cutter.

  7. #37

    Maturing Puffer Fish dswoishii's Avatar


     

    Re: Xikar Public Relations

    I sent back a lighter and a punch. They replaced both no problem.

  8. #38

    A Burnt Orange Puffer abhoe's Avatar


     

    Re: Xikar Public Relations

    Part of what makes Xikar amazing is that in order to carry and sell their products you must accept the defective products brought in/back by customers and replace them without hesitation. Otherwise Xikar will not allow you to distribute their merchandise.

  9. #39

    Leading Puffer Fish jsnake's Avatar


     

    Re: Xikar Public Relations

    XIKAR is the best. They stand by their products, donate to the troops, and are really down to earth fantastic people. I have been able to visit their offices twice here in KC and they gave me VIP treatment. I have also seen them at many events and they really do care. They are not just in it to make a buck. You wouldn't believe the amount of work they put into designing and bringing new products to us. And when an issue is found they work to find a solution and adjust manufacturing to avoid future problems. The really made a great impression on me and will always be my go to cutter, lighter, and accessory for my cigar smoking pleasure.

  10. #40

    Explorer of fine things.. Quine's Avatar


     

    Re: Xikar Public Relations

    Well now this is interesting... I bought a Xikar 009 spring-loaded punch a couple of weeks ago... Really didn't work all that well, punch got stuck, wouldn't retract, if the cigar cap was any more than hair-thin (and a thin hair at that). I took it back to the B&M (an authorized dealer I presume, they carry a lot of Xikar products) and they certainly did not offer to replace it on the spot. In fact they told me to send it in to Xikar myself as I would get it back much faster than if they sent it. I did in fact send it in and haven't seen the replacement yet, but it's less than a week at this point.

    So seeing this thread is interesting. I will have to mention this to them (at the B&M) next time I go in (which will be tomorrow). But I also wonder that in reading through this thread I haven't seen any replies from an actual Xikar rep... I thought that was the point of this particular forum? I'm asking, because I do have a question about that punch that would have to be answered by someone who knows their engineering QA.

    I am a Xikar fan by the way, I own 3 of their lighters and like many of you I am willing to pay a premium for their products just because of the lifetime warranty!
    ...and a woman is only a woman, but a good cigar is a smoke! -- Rudyard Kipling "The Betrothed"

  11. #41

    Newbie in the ocean


     

    Re: Xikar Public Relations

    I was able to meet the guys at Xikar once before moving from KCMO, you can tell this is their passion in life, it shows.

  12. #42

    Lax Bro. Llacrossedude7's Avatar


     

    Re: Xikar Public Relations

    Just picked up a Xikar Xi2 and its awesome. So now how do i decide which cutter to use... Cuban Crafters or Xikar. Decisions decisions.

  13. #43

    Leading Puffer Fish hawesg's Avatar


     

    Re: Xikar Public Relations

    Quote Originally Posted by Quine View Post
    Well now this is interesting... I bought a Xikar 009 spring-loaded punch a couple of weeks ago... Really didn't work all that well, punch got stuck, wouldn't retract, if the cigar cap was any more than hair-thin (and a thin hair at that). I took it back to the B&M (an authorized dealer I presume, they carry a lot of Xikar products) and they certainly did not offer to replace it on the spot. In fact they told me to send it in to Xikar myself as I would get it back much faster than if they sent it. I did in fact send it in and haven't seen the replacement yet, but it's less than a week at this point.

    So seeing this thread is interesting. I will have to mention this to them (at the B&M) next time I go in (which will be tomorrow). But I also wonder that in reading through this thread I haven't seen any replies from an actual Xikar rep... I thought that was the point of this particular forum? I'm asking, because I do have a question about that punch that would have to be answered by someone who knows their engineering QA.

    I am a Xikar fan by the way, I own 3 of their lighters and like many of you I am willing to pay a premium for their products just because of the lifetime warranty!
    Funny I just had a similar issue with a Cutter at a b&m here in Santa Monica. I'm a huge fan of xikar products I'll just need to grab a new cutter as ill be left without one while they fix it.

  14. #44

    Elder Puffer Fish Leader fuente~fuente's Avatar


     

    Re: Xikar Public Relations

    Warranty - Great!

    Customer Service - Great!

    Products - Uhhh, that depends...
    Twitter @ OB1theStogie
    Coming at you from the Dirty Dirty...

  15. #45

    Alpha Puffer Fish capttrips's Avatar


     

    Re: Xikar Public Relations

    Quote Originally Posted by fuente~fuente View Post
    Warranty - Great!

    Customer Service - Great!

    Products - Uhhh, that depends...
    I agree with you 100%. very responsive and dedicated staff. As good as some of there stuff is, some are duds. On those occasions they are more than happy to fix it. That's what keeps customers. Your product can be the latest and greatest, but if your customer service sucks it doesn't matter.
    I had the right to remain silent...unfortunately, I didn't have the ability.............Ron White

Page 3 of 4 FirstFirst 1 2 3 4 LastLast

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •