Mods---If this is not in the correct place please move it for me.
Emerson Cigars in Chesapeake, VA yesterday had its open house and many venders were there. I took along my Xikar cutter's one of which was brand new and having problems with it. Scott the owner (great guy) introduced me to Nelson Boronat the Territory Sales Manager for Xikar. I showed him the cutter that was not working correctly and asked if I could just give it to him with my name, address the whole spill instead of mailing it. He looked at it and said to give him a minute and before leaving I stopped back to give him my mailing information when he pulls out a box that is in the picture attached. This is why I will always buy Xikar products because they think and feel the same way as we do when it comes to what we want in good customer service--I commend Xikar for employing people like Nelson.
Almost forgot "He Upgraded" it also--Xikar will always have my business for life.