I am in the process of looking at refinancing my home as I have a large amount of equity in it and want to lower from my 6 % interest rate if possible while rates are still down. I call Countrywide who I have the loan with and it takes me 5 minutes to get a human being on the line. 5 MINUTES!!! are these people sooooooooo busy writing loans that they need 5 minutes to get on the line with me. Then, the guy tells me that he cannot just give me a rate, I have to start the refinancing process. I give him my info and he puts me on hold for 3 minutes. 10 minutes into the call, and still no answer on their rates at this time. Then I need to speak with a "refinance specialist" Folks, what the hell happened her with american businesses and their dedication to providing the best to the people they rely on to succeed. Do I feel bed for these asshat banks that are dying on the vine and begging for bailouts? HELL NO. I cannot even get someone to give me a number over the phone without having to bend over backwards and get aggravated.
Am I the only one who is getting disgusted with the way the idiots at these companies handle things and offer no help or concern to the American public. All I needed was an answer "Rates are between 5.5 and 7 percent" would have been fine. THen this "Specialist was asking me to help her figure shit out.