As some of you may know, I work at a cigar shop.
For those of you who don't know what that is like, I sympathize.
Anyone who has ever worked in the customer service industry will understand this:
Losing a regular is like losing a family member. They see you every day, they talk to you, ask about your life, etc... They connect. Some even go as far as to give good counsel. They have taken time out of their life to further their knowledge about you. That really means something. They're not always there JUST for the cigar or card game, they might have been thinking about you and want to know what might be happening in your life.
So what do you do when you've been told that they have passed away?
I lost 3 regulars this past December, and it has really taken a toll on me. My heart, mind, and spirit can really feel it. I feel like a high school kid in an NFL game. Beaten, broken, and totally confused.
Should you develop meaningful relationships with customers or just sell them the product?
Also, my grandmother who has been battling breast cancer for several years, I believe, is in the end phase, she has retreated to Tijuana, Mexico, to The Oasis of Hope.
What bad time to quit drinkin'.......