I purchased a new computer and the monitor crapped the bed. I went online and was told that HP would send out a new one but I had to give them my credit card info. I told them no Im not giving myu info out without any type of receipt. I asked for them to send me a shipping label and I would return the item and then they can send the replacement. All I got was the same explaintion about colateral. WTF is this crap?? If I dont give the info Im out a monitor if I give the info and something happens in shipping Im out the replacement cost. Suggestions/comments??