A friend of mine was complaining cause her laptop blue screened a couple time last week. She's definitely a get on, type homework, browse the internet computer user, so I offered to take a look at it.
My first question was has the antivirus picked anything up? She says it expired about 8 months ago and she didn't think it was that important. So I first downloaded AVG Free and Malwarebytes. Halfway through my first scan, it blue screened again. Booted in safe mode, ran AVG in safe mode, found and removed 4 trojans. Rebooted in normal mode, ran Malwarebytes.
Thinking that was her problem, I set up AVG for weekly scans and told her to run a full Malwarebytes scan every few weeks. A couple days later, another BSOD...
I'm decent with computers, but don't really know where to go from here. Any suggestions?